Refund policy
LIMITED WARRANTY
ThumbPRO provides a limited warranty on the Products. Limited warranties are as follows:
- Most ThumbPRO Products carry a 30-day money back guarantee from the date of receipt by the original purchaser from the ThumbPRO Site and a free no-hassle size exchange.
- We are unable to send replacements for these reasons including, but not limited to: you have outgrown your guard and/or it no longer fits; your guard has been heavily worn and it is old; the guard is dirty; the guard was lost.
- Log-in to your ThumbPRO account: https://shopify.com/53316255933/account
You can always reach us through our contact page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Please note that we are unable to accept returns on certain sale items or gift cards.
REFUNDS and SIZE EXCHANGES
Refunds
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the Contract and return the items you have purchased, return the product within seven (30) calendar days after the date of receipt of the delivery, submit a return request and correctly follow the return instructions on the link.
If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact ThumbPRO immediately by submitting a Contact Us form.
If you placed your order as a guest, you may initiate your return by following this link. You will need to provide us your order number and email address used to place the order.
Once we have received the product and ThumbPRO has verified it meets our return guidelines, your refund may be processed back to your original form of payment within 7-10 business days, but no later than thirty (30) days.
You must include all accessories, user manuals and any free gifts that came in the same package.
Where a Product has been purchased as a part of a bundle of multiple Products, all multiple Products within that bundle must be returned.
Please treat the Products with care and return them in the condition that they were delivered to you.
Please use, if possible, the original delivery package or pack the Products securely and print out and place the return label on the outside of the packing used for shipping.
Replacement or refund can only be processed once we have received all the Products to be returned.
If you return Products: (1) that you are not entitled to return, (2) that are not in their original condition, (3) that are without proper or missing packaging, (4) with items missing from the return delivery, (5) without following our return instructions, or (6) without exercising reasonable care when taking care of and returning such Products, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, we may refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting the payment method used to place the order thirty (30) calendar days after the date of receipt of the delivery.
Please note that ThumbPRO shall only process returns and refunds for items bought on the Website.
Size Exchanges
For size exchanges please follow this link. Please refer to our sizing guide.
We are happy to answer any questions.
Exceptions / non-returnable items
Thumb guards are wear-and-tear sports equipment. They go through a lot out there on the field as you swing and put your all into the game. If a player has worn or used the thumb guard and put wear-and-tear on the item, within our 30-day return window, that product is not eligible for a refund or a size exchange.